Customer Support
- Return Policy
- Warranty Policy
- Shipping Information
- Price Guarantee
- Sales Tax
- Back Orders
- Order Cancellation
- The clock is not damaged and is in a new, resalable condition, with all the original packaging and content.
- An RMA (return merchandise authorization) is obtained from us before returning the clock, by contacting us at sales@keilsclockshop.com.
- The customer is responsible for the cost of shipping and insuring the clock to be returned. Keil’s cost for insuring and shipping the clock to the customer plus any restocking fee( if applicable) from the manufacturer will be deducted from the purchase price.
Most clocks have either a one or two year manufacturer warranty. Howard Miller and Bulova provides a one year warranty on most clocks and a two year warranty on grandfather clocks. Hermle provides a one year warranty on most clocks and a three year warranty on grandfather clocks. Rhythm clocks, Seth Thomas clocks, and River City Cuckoo clocks all carry a one year warranty. Keil’s Clock Shop is an Authorized service center for Howard Miller, Sligh, Hermle, Ridgeway, and Seth Thomas.
Please contact us at sales@keilsclockshop.com prior to shipping clocks to us for repair.
Shipping method will be ground UPS, FedEx, or Homedirect depending on the item purchased and the address being shipped to. You will receive a confirmation email with the shipping information for the item purchased.
If faster or different delivery options are required please call 1-800-455-6866.
Keil's Clock Shop does not ship outside the continental United States or accept orders from outside the continental United States at this time.
Keil's Clock Shop will meet or beat any advertised price on the internet by an authorized dealer of a new, undamaged, in stock clock. Clocks sold by auction excluded. If you find a better price please contact us at 1-800-455-6866 and we will meet or beat the price as long as our manufacturers allow us and it is not below our cost. Please call us prior to ordering as we cannot match the price after your order has been processed.